Privacy Policy

Effective date: September 23, 2019

 

Lula's Candle Company("us", "we", or "our") operates the www.lulascandle.co website (the "Service").

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This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. Thank you for visiting the Lula's Candle Company website. We are committed to protecting your personal information and your right to privacy. When you visit us and use our services, you trust us with your personal information. We take your privacy very seriously. We use your data to provide and improve the Service.

 

If you do not agree to the terms of this privacy policy, please discontinue use of our services.

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This privacy policy applies to all information collected through our or any related services, sales, marketing, or events (we refer to them collectively in this privacy policy as the "Sites." By using the Service, you agree to the collection and use of information as stated in this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.lulascandle.co.

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Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

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1. WHAT INFORMATION DO WE COLLECT?

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In Short: We collect personal information that you provide to us such as name, address, contact information, passwords and security data, and payment information.

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We collect personal information that you voluntarily provide to us when registering at the expressing an interest in us or our products and services. Additionally, when participating in activities on the (such as posting messages in our online forums or entering competitions, contests or giveaways) or otherwise contacting us.

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The personal information that we collect depends on the context of your interactions with us and the, the choices you make and the products and features you use. The personal information we collect can include the following:

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Name and Contact Data. We collect your first and last name, email address, postal address, phone number, and other similar contact data.

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Credentials. We collect passwords, password hints, and similar security information used for authentication and account access.

Payment Data. We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. Our payment processor stores your payment data. Please review its privacy policies and contact the payment processor directly to respond to your questions.

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All personal information that you provide to us must be correct, complete, and accurate, and you must notify us of any changes to such personal information.

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Information Automatically Collected

 

In Short: Some information – such as IP address and browser and device characteristics – is automatically collected when you visit our website.

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We automatically collect certain information when you visit, use, or navigate the site. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our and other technical details. This information is primarily needed to maintain the security and operation of our site, and for our internal analytics and reporting purposes.

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Like many businesses, we also collect information through cookies and similar technologies.

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2. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

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In Short: Your information will not be shared with third parties and kept private. We only share information with your consent, to comply with laws, to protect your rights, or to fulfill business obligations.

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We may process or share data based on the following legal basis:

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Consent: We may process your data if you have given us specific permission to use your personal information for a particular purpose.

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Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.

Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our agreement.

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Legal Obligations

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We may disclose your information when legally required to do so to comply with applicable law. This includes governmental requests, a judicial proceeding, court order, or legal processes, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

 

Vital Interests

 

 We may disclose your information we deem necessary to investigate, prevent, or take action regarding potential violations. Violations of our policies include suspected fraud, potential threats to the safety of someone, illegal activities, or as evidence in litigation where we are involved.

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More specifically, we may need to process your data or share your personal information in the following situations:

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Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents who perform services. These parties may require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. We may allow selected third parties to use tracking technology on the, which will enable them to collect data about how you interact with the overtime. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, and better understand online activity.

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3. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

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In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.

 

4. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

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In Short: We are not responsible for the safety of any information that you share with third-party providers who advertise, but are not affiliated with, our websites.

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Our site may contain advertisements from third parties that not affiliated with us and which may link to other websites, online services, or mobile applications. We cannot guarantee the safety and privacy of data provided to third parties. Therefore, our privacy policy does not cover any data collected by third parties. We are not responsible for the content or privacy and security practices and policies of any third parties. This includes other websites, services, or applications that may be linked to or from our site. You should review the policies of such third parties and contact them directly to respond to your questions.

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We may employ third party companies and individuals to facilitate our Service ("Service Providers"). These parties provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used. Third parties have access to your Personal Data only to perform tasks on our behalf. Each Third Party is obligated not to disclose or use it for any other purpose.

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Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

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5. HOW LONG DO WE KEEP YOUR INFORMATION?

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In Short: We keep your information as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.

 

We only keep your personal information as long as necessary for the purposes as stated this privacy policy.  The only event where retention may be longer is when permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than necessary to complete your order or Service.

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6. HOW LONG DO WE KEEP YOUR INFORMATION?

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In Short: We aim to protect your personal information through a system of organizational and technical measures.

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The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. Although we do our best to protect your personal information, the transmission of personal information to and from our site is at your own risk. You should only access the services within a secure environment.

 

7. DO WE COLLECT INFORMATION FROM MINORS?

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In Short: We do not knowingly collect data from or market to children under 18 years of age.

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We do not knowingly solicit data from or market to children under 18 years of age. By using our site, you signify you are at least 18 or that you are the parent or guardian of such a minor and consent to their use of this site. User accounts who are under 18 years of age will be deactivated, and we will take reasonable measures to delete data from our records promptly. If you become aware of any data we have collected from children under age 18, please contact us by emailing hello@lulasacandle.co.

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8. ACCOUNT INFORMATION

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If you would at anytime like to review or change the information in your account or terminate your account, you can:

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent: fraud, troubleshoot problems, assist with investigations, enforce our terms of use, and comply with legal requirements.

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Opting Out of Email Marketing

 

You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. Your email will be removed from the marketing email list. However, we may still need to send you service emails that are necessary for the administration and use of your account.

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CHANGES TO OUR POLICY

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In Short: We will update this policy as necessary to stay compliant with relevant laws.

 

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised: date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by direct notification. We encourage you to review this privacy policy frequently to stay informed of how we are protecting your information.